FREQUENTLY ASKED QUESTIONS
WHERE DO I LEAVE MY CAR?
We offer complimentary parking for customers to leave their cars for the hire.
HOW MANY PEOPLE CAN SLEEP IN THE CAMPERVAN?
The 4 Berth Fiat Ducato sleeps 4 people. There is a double bed with additional sleeping capacity for two more people. This is ideal for 2 adults and 2 children or a group of friends.
DO YOUR CAMPERVANS TAKE PETS?
Yes our vans are pet friendly, there is an additional £40 cleaning fee.
DOES THE INSURANCE COVER OUR PERSONAL BELONGINGS?
No, we recommend you take out additional insurance cover for your belongings.
WHAT HAPPENS IF THE VAN BREAKDOWN?
We like to keep our fleet quite new so this is very unlikely to happen, however, on the off chance that you were to breakdown you are fully covered with our roadside breakdown service who will assist you and get you on your way.
CAN WE TAKE THE CAMPER OUTSIDE THE UK?
There is added insurance premiums for taking the campervans outside the UK. Get in touch with us and we will advise you further of this.
IS THERE A TOILET AND SHOWER IN THE VAN?
Yes, there is a toilet and shower on board the van.
WHAT IS THE CANCELLATION FEE?
Please read our Terms and Conditions for information on the cancellation policy.
WILL I BE SHOWN HOW THE VAN WORKS BEFOREHAND?
Yes! On arrival we will walk you through how to use the van and all the information to get you on your way. There will also be an information pack in the van for you to refer to PLUS two weeks before you collect your van we will send you an information video for you to watch to familiarise yourself with the van.
ARE WE INSURED WHEN WE HIRE A VAN FROM CAROLE'S CAMPERS?
Yes, each hire includes fully comprehensive insurance, but note like all hire companies there is excess liability that the main driver is responsible for in event of a claim, as per our insurance agreement. See our T&C’s for more details.